Returns & Refunds

If a product you have purchased from The Prosecco Van is damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will refund your money or exchange.

To make a claim under our faulty returns policy for online purchases, please contact info@theproseccovan.net.au to organise the product to be returned.

We will ask you for a valid proof of purchase when returning a the product. Some examples of acceptable proof of purchase are your original receipt, tax invoice, a credit card statement clearly showing your purchase. If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for any damaged product.

Change of mind
We will happily gives you a refund or an exchange if you have changed your mind on a purchase, provided that the product is:

• returned within 90 days after it has been purchased; 

• not opened or damaged, and in a re-saleable condition;

• still in its original packaging (eg. when the product was sold in a carton, the carton must be unopened). 

Please also bring your proof of purchase (for instance your original receipt, tax invoice or a credit card statement clearly showing your purchase) with you when returning a product under the change of mind policy. Please note that the delivery fee incurred will not be refunded if a purchase is returned as part of the change of mind policy.

How to return or exchange?
The fastest way to obtain a return or replace your purchase is to contact us at info@theproseccovan.net.au, please include your best contact number so that we can contact you to make suitable arrangements.